We offer a 14-day return window from the day your order is delivered. You're welcome to return full-priced items for a refund or store credit, provided they meet our eligibility conditions.
ELIGIBILITY FOR RETURNS
Your item must be:
- Unworn, unused, and with original tags attached
- In its original packaging
- Returned within 14 days of delivery
- Full-priced (not a sale or promotional item)
NON-RETURNABLE ITEMS
We cannot accept returns on:
- Sale items or purchases made during storewide sale events
- Gift cards
- Personal care items (e.g. sunscreen, swimwear, beauty)
- Custom or made-to-order items
FAULTY OR INCORRECT ITEMS
Please inspect your order on arrival.
If something's not right, email us at info@fifth-sign.com and we'll fix it ASAP.
RETURN ADDRESS
If returning, please send to:
Fifth Sign Store
4 Rossmoyne Lane, Ellis Lane, 2570, NSW, Australia
REFUND PROCESSING TIME
Once we've received and checked your return: Refunds are processed within 10 business days. Your bank may take additional time to process. If you haven't received your refund within 15 business days, please reach out.